Electronic Single window, as a global perspective, helps in facilitating traders electronically submit all the required regulatory documents like permits, customs declarations and all regulatory documents using a single access point.

The Government of Uganda embarked on the implementation of a national electronic Single Window that aims at;

  • Establishing a facility to allow importers, exporters submit international trade documents and information electronically to government regulatory agencies.
  • Ensuring that submitted documents and information satisfy all trade and transport requirements in the supply chain
  • Submission of trade documents and information once hence avoiding the repeated requests for the some documents and information by the various government regulatory agencies.

This shall reduce the cost of doing business to the traders that used to practically move from one government institution to the other in order to fulfill the documentation requirements of the institutions.

The Uganda Electronic Single Window (UeSW) shall be used by all the government agencies and clients to perform international trade related activities. It is a philosophy of governance in which traditional government structures are transformed into new arrangements that best serve the needs of citizens and businesses.

Single Window has been implemented in many countries today and tremendous benefits have been achieved. Additional benefits include but not limited to;

  • Standardized procedures shall be designed and thus reduced redundancies
  • Elimination of physical movements by clients or traders
  • Data harmonization thus improved efficiency and facilitate information exchange among government institutions.
  • Improved controls by the respective government agency

The UeSW system was officially launched by the Hon. Amelia Kyambadde, Minister of Trade, Industry and Cooperatives on the 4th November, 2016 at the Uganda Revenue Authority headquarters. It’s funded by TradeMark East Africa (TMEA).


To be a leading single access platform for international trade facilitation.


To develop and implement the UESW system that is fully automated and web based in order to facilitate trade through;

  • Efficiency; through streamlined procedures that are cost effective
  • Transparency; i.e. accurate, reliable and timely information online
  • Competitiveness; through improved conditions of doing business, capacity building and use of technology


To provide transparent, efficient, integrated electronic environment that will reduce the cost of doing business and increase trade competitiveness.


The long term objectives of the project include;

  • Enhancing trade competitiveness
  • Establishing a forum for dialog between stakeholders in international trade
  • Assistance in redefinition of the role of Customs in light of global and regional changes