What is UGANDA ELECTRONIC SINGLE WINDOW?

The UGANDA ELECTRONIC SINGLE WINDOW is a trade facilitation tool which allows traders to submit information requirements for trade regulatory documents, such as: customs declarations; applications for import and export permits; certificates of origin; and trading invoices, through a single online portal/window and receive responses through the same interface.

What does UGANDA ELECTRONIC SINGLE WINDOW do?

The Uganda Electronic Single Window reduces the inconveniences of clearing of goods and document licensing by ensuring; no paperwork, less transaction costs, E-Tracking and faster processing time.

How long has UGANDA ELECTRONIC SINGLE WINDOW been operational?

The UGANDA ELECTRONIC SINGLE WINDOW was officially launched in 2016 by the Ministry of Trade, Industry and Cooperatives and has since been operating under a pilot phase. This will now be upgraded for national rollout by close of 2017.

Who owns UGANDA ELECTRONIC SINGLE WINDOW?

The UGANDA ELECTRONIC SINGLE WINDOW is a government initiative and is implemented by the Ministry of Trade, Industry and Cooperatives.

Who provides finances for the UGANDA ELECTRONIC SINGLE WINDOW?

The UGANDA ELECTRONIC SINGLE WINDOW is funded by DANIDA through Trade Mark East Africa with support from UNCTAD.

How is UGANDA ELECTRONIC SINGLE WINDOW structured/how does the UGANDA ELECTRONIC SINGLE WINDOW operate/ what is Asycuda World?

The UGANDA ELECTRONIC SINGLE WINDOW operates through interfacing with ASYCUDA World, a computerised global customs management system which covers most foreign trade procedures. All ministries and government agencies must integrate or update their clearing systems with the new system to be able to access the Single Window.

What are the objectives of the UGANDA ELECTRONIC SINGLE WINDOW? What is the relationship between Asycuda World and UGANDA ELECTRONIC SINGLE WINDOW?

The UGANDA ELECTRONIC SINGLE WINDOW aims at easing trade through providing a platform that requires no paperwork, less transaction costs, E-Tracking and faster processing time.

Who is eligible to use UGANDA ELECTRONIC SINGLE WINDOW?

All clearing agents, licensing officers and traders can use the UGANDA ELECTRONIC SINGLE WINDOW.

Which trade facilitation agencies are currently using UGANDA ELECTRONIC SINGLE WINDOW?

URA, UNBS, NDA, MTIC, MEMD, MAAIF, MoFA, UCDA

Which trade facilitation agencies will be added to UGANDA ELECTRONIC SINGLE WINDOW in the near future?

All government ministries and agencies involved in trade will be added to the UGANDA ELECTRONIC SINGLE WINDOW in the near future.

How can I access UGANDA ELECTRONIC SINGLE WINDOW?

Can I create my own UGANDA ELECTRONIC SINGLE WINDOW account and password?

Log on to www.singlewindow.go.ug and follow the registration guidelines

What is E-clearing?

E-clearing refers to all clearance/verification processes done online/electronically without face-to-face interaction with the clearing officers.

How can I track the clearance of my consignment using UGANDA ELECTRONIC SINGLE WINDOW E-clearance?

Log on to www.singlewindow.go.ug or use the short code xxx provided by your clearing agent to keep track of your consignment.

How long does E-clearing take?

The aim of the UGANDA ELECTRONIC SINGLE WINDOW is to have clearances done within not more than 2 days, holding all factors constant.

How can I track the clearance of my consignment using UGANDA ELECTRONIC SINGLE WINDOW E-clearance?

Log on to www.singlewindow.go.ug or use the short code xxx provided by your clearing agent to keep track of your consignment.

Where are the UGANDA ELECTRONIC SINGLE WINDOW offices located?

The UGANDA ELECTRONIC SINGLE WINDOW is currently operated at the Nakawa Business Park- URA offices.

Do I pay any money for using UGANDA ELECTRONIC SINGLE WINDOW?

Clearance fees or other related fees may be paid through banks or mobile money and proof of payment attached to the documents submitted in the UGANDA ELECTRONIC SINGLE WINDOW platform by the clearing agent.